Ambulatory
You can walk, maybe with a cane or walker, but you shouldn't be driving yourself. We help you in and out of the van.
- Doctor and specialist visits
- Lab work and outpatient procedures
- Hand-off at the front desk
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Services and starting prices
Ambulatory, wheelchair and stretcher-alternative rides in DFW.
Prices are one-way inside DFW. Longer trips and wait time add to it. You'll see your full price before you pay.
Wheelchair
Stay in your own chair the whole way. Ramp-equipped vans and a driver who knows how to secure it right.
- Dialysis, therapy, standing visits
- Hospital discharges
- Your chair or ours
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Stretcher Alternative
For riders who are medically stable but can't sit up long. A reclining transport chair keeps you lying back and strapped in.
- Bed-bound or post-surgery riders
- Not an ambulance, no medical care en route
- Two-person assist available
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Long-distance medical transportation. Going farther than DFW? We do non-emergency trips anywhere in the US. Those are priced by the mile, so call and we'll quote it.
Ask for a quoteNeed an ambulance or care on the way? That's not us. Call 911 for emergencies. For a stable rider lying down, ask about Stretcher Alternative.
Where we pick up
Ambulatory and wheelchair rides to and from
- Doctor offices and appointments
- Dental appointments
- Hospital and outpatient discharges
- Adult day care centers
- Pulmonary and cardiac rehabilitation
- Dialysis trips
- Acute care hospitals
- Chemotherapy sessions
- Hospitals and medical centers
- Rehab and nursing facilities
- Workman's compensation
- School transportation
Equipment we use
- Traversa® Transport WheelchairReclines and secures riders who can't sit upright. Used for Stretcher Alternative.
- Wheelchair vansRamp-equipped, with four-point chair securement.
- Wait timeWant the driver to stay at the appointment? That's an extra charge. Otherwise we drop you off and pick you up later.
How it works
Four steps, no surprises.
Step 1
Book 48 hours out
Use the form below or call. We need two days to line up the right van and driver.
Step 2
Pay when you book
Full payment is due 48 hours before pickup. That holds your seat.
Step 3
We confirm
You get a call or text with your driver's name and pickup window.
Step 4
We show up
On time, at the door. We'll wait if your appointment runs over.
What riders say
People we drive, in their words.
Three times a week to dialysis and he's never once been late. My dad asks for him by name now.
They called the day before to check if I still needed the wheelchair. Small thing. Nobody else ever did it.
I was nervous about the recline chair after my hip. The driver talked me through every bump on 635.
We schedule six residents a week with MedRide. Paperwork is clean, drivers are polite, and they sign out with the nurse.
Straight answer on price before I paid. No add-ons when I got home.
They walked my mother all the way to the check-in desk and waited until a nurse came out.
Sample reviews with placeholder names. Swap in real customer reviews, with permission, before this goes live.
For facilities
Run a nursing home or group home? Let's set up a standing schedule.
One contact, one monthly invoice, the same drivers your residents already know. Recurring dialysis and therapy runs get booked once and stay on the calendar.
- Skilled nursing facilities
- Group homes and assisted living
- Dialysis centers and clinics
- Hospital discharge planners
FAQ
Frequently asked questions.
We serve seniors, veterans, and the caregivers who look after them, all across Dallas–Fort Worth.
Cities we drive in
Dallas · Fort Worth · Arlington · Plano · Irving · Garland · Grand Prairie · Mesquite · McKinney · Frisco · Denton · Carrollton · Richardson · Lewisville · and the towns in between
What areas do you serve?
All of Dallas–Fort Worth and the communities around it, including Dallas, Irving, Plano, Addison, Garland, Richardson and Denton. Not sure about your town? Call and ask.
How do I schedule a ride?
Fill out the Book a Ride form below, call our office, or email us. Book at least 48 hours before pickup.
Do you accept insurance, Medicaid or Medicare?
Coverage varies, so call us about your plan. Many of our trips are private pay. Check with your insurer before you book.
Do you offer same-day rides?
No. We need at least 48 hours' notice to line up the right van and driver. Book as early as you can.
What types of transportation do you offer?
Ambulatory, wheelchair, stretcher-alternative and long-distance non-emergency medical transportation.
Will the driver help me get settled?
Yes. Your driver will make sure you're seated and comfortable before the van moves.
Can the driver wait during my procedure?
Yes, for an extra charge. Pick a wait time on the Book a Ride form and a representative will call you to go over the details. If you don't need us to wait, we drop you off and pick you up later at no extra cost.
How are your drivers trained?
Our drivers are trained in defensive driving, passenger handling, wheelchair securement and assistance techniques, and they're CPR certified. They aren't licensed medical professionals and don't give medical treatment. In an emergency, call 911.
Can a family member ride along?
Usually one adult can ride along, depending on space and safety. Tell us when you book.
Will the driver help me board?
Yes. Drivers help from your front door to the van, and they'll carry bags or loose items.
How do I reach the driver after my procedure?
Your driver leaves a card with their name and phone number. Clinic staff can call the driver, who will pick you up wherever the staff says.
Do your drivers have criminal records?
No. We run extensive background checks and only hire drivers with clean records.
How do I pay?
Rides are paid in full at least 48 hours before the trip, online when you book, through customer service, or by emailed invoice. Tipping is optional. We don't offer discounts.
Do you provide emergency services?
No. We don't provide emergency care or ambulance service. For emergencies, call 911.
Is door-to-door service included?
Yes, including help getting in and out of the van. Drivers don't lift passengers without proper equipment, give in-home care, or hand out medication. If you need extra help, tell us ahead of time and we'll arrange it.
How do you keep riders safe?
Our vans are fully equipped and inspected regularly, every driver is background checked, and we follow securement protocols on every trip.
Do you handle hospital discharges?
Yes, along with rehab, dialysis and specialist visits. The patient must be medically stable and cleared for non-emergency transport before you book.
Do you work with nursing homes and group homes?
Yes. Facilities can set up a standing contract with recurring rides and one monthly invoice. Use the form below to start.
Book a ride
Tell us where and when. We'll take it from there.
Pickups must be at least 48 hours from now. Pay at the end to hold your ride.
Legal
Privacy Policy and SMS Terms
MedRide NEMT is committed to protecting your privacy. Passengers or medical facilities can request transportation services via our website forms or phone intake. Providing a mobile phone number to receive SMS dispatch alerts, trip confirmations, and driver arrival updates is completely optional and is not a condition of receiving transportation services.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. All the above categories exclude text messaging originator opt-in data and consent; this information will not be shared with any third parties. If you choose to opt in, you may opt out of text updates at any time by replying STOP to any message. For help, reply HELP.
Text message types
Transactional texts: visit reminders, trip confirmations, dispatch alerts and driver arrival updates. Reply STOP to cancel or HELP for help.
Marketing texts: only if you check the marketing SMS box. Reply STOP MKT to opt out of marketing SMS.
Message and data rates may apply. Message frequency varies.